Privacy Policy

Last updated: June 2026

1. Information We Collect

We collect information you provide directly, such as your name, email address, shipping address, and payment information when creating an account or placing an order. We also collect usage data through cookies and analytics to improve your experience.

2. How We Use Your Information

We use your information to process orders and deliver products, send order confirmation and shipping updates, personalise your experience (saved recipes, wishlist), send newsletters if you subscribe, and improve our website and services.

3. Cookies

We use essential cookies for website functionality (session management, cart), and optional analytics cookies to understand how visitors use the site. You can control cookie preferences in your browser settings.

4. Data Sharing

We do not sell your personal information. We share data only with service providers necessary to operate our website, such as payment processors (Razorpay) and shipping partners, and only as needed to provide services.

5. Data Security

We implement industry-standard security measures including encrypted passwords, HTTPS, and secure payment processing. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also withdraw consent for marketing communications at any time by unsubscribing from emails or contacting us.

7. Third-Party Links

Our website contains links to third-party sites and affiliate links. We are not responsible for the privacy practices of those websites.

8. Contact

For privacy-related questions, please contact us or email hello@surbhivaya.com.